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Customer Service

Shipping & Delivery

We offer flat-rate shipping ($5.00) or free pickup.  Tickets and Passes can be picked up at the Ski School / Information Desk.  If more than 5 gift cards are sent in an order, an additional shipping fee may be added to your order.

Privacy & Security

Our site passes frequent inspection to verify that your information is transmitted and stored securely. We do not share our mailing lists or customer data with any partners.  Our customer data may be used to market our products to you and suggest targeted products and services.  We do not share, sell, or distribute your data outside of Nashoba Valley Ski Area.  We protect our site with proven security technologies and update them on a regular schedule to ensure that your data is always safe. Read our Complete Privacy Policy Here.

Returns & Replacements

Returns within 90 days of purchase and with a valid sales receipt will be exchanged, refunded, credited to your account or refunded via a gift card.  There are no returns on event tickets at any time.  There are no refunds on Season Passes after you have received your pass.  There are no refunds after the second week for Young Learner Programs. There are no refunds after the third week for all other programs.


Orders can be made on this website, on the phone 978-692-3033, or in person at one of our locations.  All group sales are made over the phone, 978-692-3033.  We offer flat-rate shipping or free pickup, which can be selected during checkout.  Ticket purchases must be made 24 hours in advance.  Event tickets must be made 24 hours in advance, and can be picked up at the Ski School / Information Desk.  Ski Area / Tubing / Witchs' Woods tickets must be purchased at least 24 hours before you intend to arrive and use the tickets.

Payment, Pricing & Promotions

We may change the price of any product at any time. Coupons cannot be combined.

Viewing Orders

Our website allows you to view past orders.  Special products that require additional customer information will store information in the order.  You are responsible for keeping your email and password a secret.  We will only transmit this information over a secure connection, and only when given the correct email and password combination.

Updating Account Information

Account information is stored for anyone who creates an account rather than checking out as a guest.  It is information necessary to process orders, and can be helpful for repeat customers who do not want to enter the same information more than once.  Nashoba Valley Ski Area can edit this information at any time.  We may delete accounts that are suspected of fraudulent activity.  We may also reset your password for you if you cannot access your account.  You will have to provide adequate information about your account before we will reset your password.